National skills institute DRIVING TOWARDS EXCEPTIONAL BUSINESS VALUES

Schedules Introduction Objectives Training Methodology Organisational Impact Personal Impact Who Should Attend? Outline

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Course Schedule

Classroom Sessions:

Date	Venue

Introduction

MODULES

This training course is split into two modules:

MODULE I - The Future of HR: Re-engineering the Employee Experience

MODULE II - The Future of Learning: Re-engineering the Learning Experience

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

Objectives

Training Methodology

Organisational Impact

Personal Impact

Who Should Attend?

Course Outline

Module 1: The Future of HR: Re-engineering the Employee Experience

Day 1

Why We Need a Strategic Approach to HR?

Development of Strategic HRM (SHRM)
Transactional and Strategic HR Delivery
The New HR Models based on Ulrich
Business Partners, Shared Services & Centres of Expertise
The Future HR Model - 10 Steps Needed to Form a HR Strategy

Day 2

Global Trends Impacting on The Future HR

A Changing Psychological Contract
New Ways or Recruiting and Selecting Talent
Artificial Intelligence & Robotics
Working with a Global Workforce
The New Generations � Generation X, Y and Z

Day 3

Change Leadership & HR

The Difference between Change Management and Change Leadership
The Stages of the Change Journey
Managing Employee�s Resistance to Change
The Importance of Communication during Change
Understanding �Best-practice� Change Management Processes

Day 4

Assisting & Retaining Valuable Employees

Employee Mental Health Issues
Establishing an Employee Assistance Programme (EAP)
Dealing with Crisis, Trauma and Disaster
Bullying, Harassment and Prevention
Retention Strategies that Work

Day 5

Re-engineering Your HR Services

Assessing If You are Ready to Change
Practical Ways of Re-engineering Your Service Delivery
HR�s Contribution to Added Value
Ways of Evaluating your HR Function
Your Plan for Re-engineering

Module 2: The Future of Learning: Re-engineering the Learning Experience

Day 6

The Transformation of Learning & Development

The Training Cycle (Analysis, Design, Develop, Conduct, Evaluate)
Why we learn? Drivers / Motivational factors in learning
How we learn? The Psychology of learning
Understanding the learning needs of new generations (Gen Y & Z)
Re-engineering the learning experience � Andragogy explored

Day 7

An Introduction to Organisational Development

Defining Organisational Development (OD)
History of OD
Maslow and Hertzberg & the Hawthorne effect
Putting OD into practice
Organisational Development (OD) in the virtual workplace

Day 8

Technology in Training, Learning and Development

Using technology: Virtual learning
An introduction to Artificial Intelligence (AI)
The challenges and opportunities of AI
Social media and learning
Overcoming misinformation and �fake news�

Day 9

Proving the Value of Learning and Development

Kirkpatrick`s levels of evaluation
How is training evaluation is linked to training strategy?
Redefining organisational learning for your organisation
Essential steps to becoming a learning organisation
Re-engineering the learning experience � Your learning strategy

Day 10

Learning Across Cultures

Introducing culture and Hofstede�s models
The impact and limitations of western thought
Individualism vs. Collectivism
How different attitudes and belief systems affect work
Practical career development tool

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On successful completion of this training course, National skills institute Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor and Re-Certification credits from HR Certification Institute (HRCI), will be awarded to the delegates

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Behavioural Economics